Service Plans
| Service Plan | Toner purchase requirements | Response Time | Response charge | Min/max hours billed | Hourly rate-Break/ Fix | Hourly rate- cleaning | Parts |
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| Standard | no purchase required |
1-3 business days |
$100 |
Min 1 hour, no max, additional billed in 1/4 hour increments |
$90 |
$90 |
not covered |
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same day* |
$200 |
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| HP Plotter Standard | no purchase required |
1-3 business days |
$100 |
Min 2 hours, no max, additional billed in 1/4 hour increments |
$200 |
$200 |
not covered |
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| Preferred |
yes, OEM or Reliable brand toner must have been purchased within a reasonable amount of time prior to service |
by next bus day or same day* |
$0 |
Min of 1 hour, max 2 hours per printer |
$75 |
$75 |
not covered |
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| Preferred Plus | yes, OEM or Reliable brand toner must have been purchased according to contract |
by next bus day or same day* |
$0 |
Min 1 hour, 2 hour max per printer |
$0 option |
$75 |
option |
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| Prepaid | no purchase required |
1-3 business days |
$0 |
Min 1 hour, pre-purchase 10 hour blocks |
$130 |
$130 |
not covered |
* Same day service- Reliable Technologies will make every reasonable effort to take care of your emergency print device needs when requested same day. Please note that if we are not able to provide same day service we will make all efforts to make your situation priority the next day. |
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